Letter From The Artist
To create a memorial, I require a small amount (about two teaspoons) of your loved one's ashes. Using a torch, I melt the glass colors that you choose into a molten form and gently encase the ashes while crafting the design you select. Once the piece is perfected, it is placed in a kiln to anneal and cool slowly, ensuring its strength and durability. Any unused ashes will be returned to you or, if requested, scattered in nature. I handle all ashes with the utmost respect and care.
I’m truly honored to have worked with folks from all over Canada and beyond. Got any questions? Just drop me a line at info@phoenixashmemorials.ca and I’ll get back to you. When you choose my studio, you’re working directly with me, your artist, Brandon Vukelic.
I pour my heart into one memorial at a time, giving it my full attention and care. I personally handle your loved one’s ashes with the deepest respect, knowing how much trust you’re placing in me—it’s a responsibility I never take lightly.
In our first chat, we’ll talk about your ideas for the design and how we can make it a special tribute to your loved one. Feel free to share stories or photos if you’d like; I’d love to hear them. I’ll also walk you through the safe shipping process, step by step.
It’d be a privilege to help you create something meaningful and one-of-a-kind. I’m here to make this process gentle and heartfelt.
Warm regards, Brandon Vukelic
Process
Purchase and Ash Information
Select and purchase your Phoenix Ash Memorial from our online store.
Put two teaspoons of the ash in doubled up sandwich bags or other sealed container. Clearly label with your name. Once I receive your order, I will email you with the address to send the ash too.
If you are sending more than one set of ash, label them clearly with the name of who’s ash it is.
Customization Form
Fill out the customization form when adding a memorial to your cart. This form includes questions about your design choices and contact information.
For multiple designs, contact information needs to be filled out only once. I will follow up with an email to discuss the secure shipping process.
Once I receive your order, I will contact you via email to go over the details of the order. I find phone consultations easier and more personal if you are open to this.
Confirmation and Creation
Once I receive the ashes, I will contact you to confirm their safe arrival and begin creating your piece.
Delivery time is 2-4 weeks from the date I receive both the ashes and payment.
Collecting Ashes
Opening an urn or box to retrieve your loved one's ashes can be an incredibly challenging task.
If you find this process too difficult, consider asking a friend, neighbor, or co-worker for help. Many people understand the significance of this task and are willing to assist. Alternatively, you can bring your urn or box to a local funeral home and request their assistance. Remember, you are surrounded by people who are ready to help; you just need to ask.
Ashes can vary in color from pure white to cream to various shades of grey, and they may include fine soft ash as well as larger pieces with occasional flecks of different colors.